BEFORE YOU BUY

  • Do you support shipping to my country?

Although we wish to share our products with everyone people around the world, due to the limits of our current logistics system, along with concerns over the shipping prices, we only support shipping to Australia, Canada, France, Germany, Hong Kong, Malaysia, Singapore, South Korea, Spain, Taiwan, UK, and US.
 
For smaller products, we also support shipping to other 50+ countries, including most of Europe, the Middle East and South East Asia. Please contact us for further support if you wish to get a quote for shipping fee. 
 
Feel free to contact us should you have any questions!

 

  • How much does delivery cost? 

Please note that pre-order products' price (deposit & full payment) does not include the shipping cost. You will have to pay the shipping fee afterward!

For in-stock products, the exact shipping fee will be shown during the checkout process.

Since pre-order products' actual weight and size are yet to be confirmed, we can only provide you with an estimated shipping fee. Below is a simple table for the shipping fee for reference based on the weight of the products.
 
Small-sized Products :
less than 20cm (8 inches) in length /  below 3kg (7 lbs) in weight.
Mid-sized Products :
20 - 40cm (6 - 8 inches) in length / 3 - 7kg (7-15 lbs) in weight
Mid-sized Products :
More than 40cm (16 inches) in length /  7 - 11kg (15-24 lbs) in weight
 
Shipping to North America
  United States Canada
2 - 7 lbs 30 - 45 USD 30 - 45 USD
7 - 11 lbs 45 - 70 USD 45 - 65USD
11 - 15 lbs 70 - 80 USD 65 - 90 USD
15 - 20 lbs 80 - 90 USD 90 - 105 USD
20 - 24 lbs 90 - 120 USD 105 - 120 USD
 
Shipping to Europe (EUR)
  France Germany Spain UK
1 - 3 kg 20 - 30 20 - 30 20 - 30 20 - 30
3 - 5 kg 30 - 50 30 - 50 30 - 50 30 - 40
5 - 7 kg 50 - 65 50 - 65 50 - 65 40 - 55
7 - 9 kg 65 - 80 65 - 80 65 - 80 55 - 90
9 - 11 kg 80 - 120 80 - 120 80 - 120 90 - 120
 
Shipping to Asia (USD)
  Hong Kong Korea Taiwan Singapore Malaysia
1 - 3 kg 10 - 16 10 - 13 7 - 10 14 - 25 14 - 25
3 - 5 kg 16 - 25 13 - 16 10 - 13 25 - 40 25 - 40
5 - 7 kg 25 - 35 16 - 20 13 - 16 40 - 55 40 - 55
7 - 9 kg 35 - 45 20 - 25 16 - 20 55 - 65 55 - 65
9 - 11 kg 45 - 55 25 - 30 20 - 25 65 - 75 65 - 75
 
Shipping to South America
  Brazil
1 - 3 kg 30 - 50 USD
3 - 5 kg 50 - 80 USD
5 - 7 kg 80 - 100 USD
7 - 9 kg 100 - 120 USD
9 - 11 kg 120 - 140 USD
 
Shipping to Australia (AUD)
  Australia
1 - 3 kg 30 - 50
3 - 5 kg 50 - 75
5 - 7 kg 75 - 100
7 - 9 kg 100 - 140
9 - 11 kg 140 - 200

  • How long does shipping take? 

Short answer : it depends on the destination.
For pre-order products, the shipping does not begin until the production is finished.
For in-stock products,  the product will be shipped within three days after the order is confirmed.
 
Shipping to Asia
To Hong Kong and Taiwan, shipping usually takes 7 - 10 days to arrive.
To South Korea, it takes around 14 - 20 days.
To Singapore and Malaysia, shipping usually takes 7 - 14 days.
 
Shipping to Europe, North America, South American, and Australia 
For products less than 6kg (13 lbs),  the product is sent through air freight, which takes around 30 - 40 days to arrive. Because figurines and statues are sizable and quite heavy, we have chosen the most cost efficient method of shipping to not pass the costs unto our customers.
If you are willing to pay more for UPS, FEDEX or DHL (faster delivery), please contact us for more information. (The cost will be around 200 - 500 USD for a mid-size figure shipping to US through FEDEX)
For products weight more than 6kg (13lbs), railway systems will be used for European countries, which usually takes around 40 - 50 days, and may not allow delivery tracking.
For US, Canada, and Australia, we use sea freight that takes around 30 - 40 days.
 
Please note that, there is a great volatility in delivery time under the current global situation (e.g. the Suez canal incident and Covid). We do not accept any kind of refund or return after the product is sent out. And we cannot guarantee the exact time the product to be delivered.
 

  • What is a resin statue, or so called GK?

Resin is a composite blend, which is rotationally molded into strong and pliable products that can mimic the look of stone and metal materials at a more affordable cost and a fraction of the weight. In easy terms, resin is a kind of plastic that is harder and more fragile.
 
GK is the abbreviation for Garage Kit, which is the resin models you assemble and paint yourself. The garage part is that early resin models would be cast and sold by amateurs working from their garage. Nowadays, lots of studios around the world are making their own designs and manufacturing GK products. While only part of the studios seek for the authorization of copyright of the anime, we only act as an agent offering brokerage services. Customers placing an order mean they fully understand the potential copyright risk and the nature of the product, and are willing to take the full responsibility.
 

  • How does the deposit work?

The deposit serves as a way to reserve the product at a discounted price. When the statue is released and is ready to be shipped, an email containing an invoice for the remaining cost of the statue plus the shipping fee will be sent.
 
The deposit method is a great option for buyer's wallets because it costs much less up front and allows for time to save up for the remainder of the funds.
 

  • Where is my order?

    Some of our products are pre-ordered products. Please refer to the item's description to see the estimated release date. Due to the amount of work that goes into the production of these statues, delays can happen. Do not panic if it's past the estimated release time frame and the order still hasn't been shipped. 

    After shipping has begun, shipping codes can be viewed by accessing "My Account" and the status of the order. Please check "Delivery" for more information.

  

  • I want to purchase an item, but it is out-of-stock. What should I do?

    All the statues are produced in limited quantities, so a statue that is highly sought after can be sold out very quickly. If that's the case, please message us to inquire about surplus from possible order cancellations or over-production.

 

  • I want to purchase an product I saw on other sites, but it's not on your store. What should I do?

    As the question above, all the statues are produced in limited quantities, so a statue that is highly sought after can be sold out very quickly.

    Also, we have a rather strict selection for the products we sell. As there are dozens of new products coming out every week, we only sell products sourced from reliable studios, which have guaranteed quality rather accurate production timeline.

 

  • I received the shipping fee invoice, and it is more than I expected. What should I do?

    Shipping for these products can be costly due to their size and weight. The shipping prices often catches new buyers off guard, and it is very understandable. If you need more time to gather the funds or want to cancel the order altogether, please reach out to us to discuss those options.

  

  • What if my statue arrived damaged, incorrect, or damaged?

We take extreme care in packaging our products to minimize the risk of damage. However, damages can occur during transit even with the correct preparations. 
We will do everything we can to remedy any damages, missing items, or incorrect product altogether. Let us know by contacting the Customer Service Team.
 
Please include the following details in your message:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
 
Don't fret! We will try our best to support any claims. The majority of the studios do have warranties to help fix or replace any damaged pieces. The best way to go about it is to contact us with clear photos of the damages, and we will help you go through the correct process in getting the issue resolved.
Please bear in mind that the manufacturers do not cover shipping costs for fixing damaged items so that the buyer will cover those costs!
 

  • How do I cancel an order?

    Contact us if you would like to cancel a pre-order. Please note our pre-order cancellation policy:

    Pre-order Cancellation Policy (Full Payment/Deposit)

    A cancellation fee will be applied for all pre-order product cancellations. If an order is cancelled within a week the order is placed, the cancellation fee is 10%. If an order is cancelled after the one week, a full refund minus the deposit price will be applied (Ex. If an order totaled $200, and that product had a deposit price of $40, you'll receive a refund of $160 in total.

    In-stock Order Cancellation Policy (Full Payment)

    There will be no cancellation fee for in-stock orders if the order is cancelled before it is shipped. If the product has already shipped, then a logistical process to retrieve the product will begin, and the customer will have to pay for any incurring costs. Please note that there is a high chance products cannot be retrieved after shipped out, so please be careful when you're placing an order.